Our Mission

We are committed to the following customer service standards:

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• Creating a culture of warmth and belonging, where everyone is welcome.

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• Acting with courage, challenging the status quo and finding new ways to grow our charity and each other.

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• Ensuring transparency, dignity and respect for all. Challenging negative or harmful behaviour in a calm and confident manner.

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• Delivering our very best in all that we do, holding ourselves accountable for results.

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• Ensuring a meaningful voice for our customers in all that we do

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• Acting in a professional and inclusive manner at all times.

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• Dealing with complaints in a calm and professional manner, ensuring the customer is listened to and supported.